1. RESERVATIONS
   
   
   1. 1 You may make a reservation with us online through our website aguadaanchorage.com or by telephone on the numbers provided on the website or in person at the resort. All reservations made for our property shall be governed by these Terms & Conditions.
   2. 1 When you request us to make a reservation, you must provide us with your identification information, including, but not limited to, your name, address, contact telephone number, and email address.
   3. Your request to us to make a reservation for you will constitute an offer by you to purchase our services. Whether we accept any such offer will be for us to decide in our discretion. A booking is not confirmed merely by payment of the booking amount or by communication from us that we have received your payment. A booking will be considered confirmed only once we send you a booking confirmation for a particular reservation. At that point, a binding contract between us for the reservation of a villa or other services will come into existence.
   4. The management has the right to refuse acceptance of a reservation for any reason whatsoever, even if the payment for the same has already been received, provided that a booking confirmation has not been sent by us. In such cases, the amount received by us would be refunded to you after deducting any charges/commissions charged to us.
   5. If you need to modify your reservation, such as changing the dates of your stay, please contact us as soon as possible. Reservation modifications are subject to availability and the cancellation provisions set out in Clause 3. Any changes to the reservation may result in additional charges or fees, as determined by the property. We will use all reasonable endeavors to accommodate your requested changes, although we cannot guarantee that we will be able to accommodate such changes.
   6. When you make a booking for a particular category of villa, we will allocate a villa within that category for your stay. We understand that you may have requests for a specific villa within that category, and we will make every effort to accommodate your requests. However, we cannot guarantee the allocation of a specific villa. Even if we communicate our acceptance of your request for the allocation of a specific villa at the time of making the reservation, it is subject to various factors, including but not limited to maintenance, occupancy, and scheduling considerations. Hence, we cannot guarantee you any specific villa that you may have requested.
   7. Any request for an extension of stay will be subject to the rates applicable at the time when the request is made, which may differ from the rates of the original booking. If we are able to meet any request, we will accept the request as a booking, and that booking will then form a binding contract between you and us.
   8. A reservation of 4 villas or more is usually considered a group booking.
   9. A reservation is non-transferrable.
   10. Your hotel reservation, as indicated in the booking confirmation document sent to you, is specifically for the number of guests specified therein. Any additional guests beyond the count mentioned in the confirmation document will incur additional charges as per clause 2.2 below and will also be subject to the provisions of clause 7 and its sub-clauses.
2. FEES, PAYMENT AND BILLING
   1. When you request a reservation and we quote any Rate(s), the Rate(s) will apply only to the provision of the villa accommodation unless we specifically state otherwise.
   2. Additional charges may apply for other services, including, but not limited to, extra persons, meals, drinks, room service, hotel transfers, car rental, use of any function or other rooms, or any other equipment, services, or facilities. We will inform you of rates payable for such additional services on request.
   3. Unless we specifically state otherwise in the quotation, we require you to pay in full (100% of the booking amount) at the time of making a booking for a reservation.
   4. You may make payment to us for services by bank transfer, deposit in our account, UPI, or via a payment gateway link, which will be sent to you on request. Cheques and Demand Drafts are not accepted at our resort. Foreign currency is also not accepted at our resort.
   5. Our rates are dynamic and are subject to change without any prior notice. Our rates may change between the time when you request a booking/make payment and the time when we send you a confirmation. If the rates change prior to us sending you a confirmation, we have the right to refuse a booking at the old rate. However, if our rates change after sending you a confirmation, then any change in rates will not affect your booking.
   6. 100% of the total booking amount must be paid before check-in. The front office staff will not be allowed to check-in any guests unless the full payment for their reservations has been made prior to check-in.
   7. The accommodation fee will still be charged if the guest voluntarily chooses not to stay in an available villa provided by the hotel.
   8. Guests who have booked plans that include breakfast, lunch, dinner, or other ancillary services will still be charged for such services even if they do not use them unless otherwise specified in the booking communication.
   9. An invoice for your stay can only be generated at the time of check-out. We shall give you an invoice for your booking with details of the room rates and the total booking amount, along with the cost of extra services or any other sum that is still payable by you. You must pay that invoice in full at the time of check-out from the Hotel.
   10. The management has the right to refuse check-out in case of non-payment of the full invoice amount, including additional charges towards damages or breakages to our property, if any. We will not be liable for any losses whatsoever caused to you by the delay in check-out due to non-payment of the invoice.
   11. If you require a GST bill, please provide your GST details to our front office team at the time of check-in. The GST bill will be emailed to you after check-out.
   12. Any discrepancy in billing should be brought to the notice of front office staff at the time of check-out.
3. CANCELLATIONS AND REFUNDS
   • Cancellations by You
     1. Unless specifically stated in the quotation, all our bookings are strictly non-cancellable and would attract 100% retention charge.
     2. In case no cancellation policy is mentioned in the quotation sent to you, the standard cancellation policy as per point 3.1 will apply to your booking.
     3. In case of no-shows, we will be entitled to charge you 100% retention charges of any amounts paid by you.
   • Cancellations by Us

     We may, at any time before you check in, cancel a reservation booked by you in the following circumstances:

     • In case of unforeseen circumstances beyond our control, such as natural disasters, acts of God, government regulations, or any other event that makes it impossible or unsafe to fulfill the reservation, Aguada Anchorage may cancel the reservation and issue a full refund to the guest.
     • The required accommodation and/or personnel and/or other resources necessary for the provision of the room are not available due to any cause outside our reasonable control. If we cancel a reservation in such circumstances, we will offer you alternative accommodation of equal or higher value or issue you a full refund of the amount received by us.
     • If you have not paid for your stay in full in advance of check-in and you do not arrive by 22:00hrs on the first day when you are due to stay at the resort, your reservation will be deemed a “no-show” (unless you have notified us in advance of your late arrival, and we have agreed to a late check-in). In such cases, we will be entitled to charge you retention charges as per clause 3.3. In case of a “no-show,” your reservation will be canceled, and we shall be entitled to re-let the villa to another guest. We shall attempt to contact you to inform you of that cancellation.

   • 3.5 We may, at any time before you check in, cancel a reservation booked by you in the following circumstances:

     • 3.5.1 Unless specifically stated in the quotation, all our bookings are strictly non-cancellable and would attract 100% retention charge.
     • 3.5.2 When the guest is deemed to fall under any of the following categories (a) to (c):
       • a. An organized crime group or a member, associate member, or affiliate of an organized crime group or any other antisocial force.
       • b. When the applicant is involved in corporations or other organizations whose operations are controlled by an organized crime group.
       • c. When any of the directors of the applicant’s corporation is classified as a member of an organized crime group.
     • 3.5.3 When the guest’s behavior poses a significant nuisance to other guests.
     • 3.5.4 When the guest clearly has a contagious disease.
     • 3.5.5 When the guest uses violence, threats, blackmail, or intimidation to make unjust or unreasonable demands against the hotel or its employees or is deemed to have engaged in any similar acts in the past.
     • 3.5.6 When the guest cannot be accommodated due to force majeure.
     • 3.5.7 When the guest is intoxicated, exhibits or has exhibited extremely abnormal behavior that may pose a nuisance to other guests, or in cases that fall under the provisions of prefectural ordinances.
     • 3.5.8 When the guest smokes in bed, messes with firefighting equipment, or creates a fire hazard to our property.
     • 3.5.9 When the guest conceals the fact that they have reserved a room within the resort for the purpose of making a profit, either for themselves or for a third party, by selling goods, etc.
     • 3.5.10 When the guest fails to comply with these Terms and Conditions or with rules on cancellation and payment when making a reservation.
   • When the hotel cancels the accommodation agreement in accordance with the provisions of the preceding paragraph, Aguada Anchorage will not be liable to offer any refund of any amount received for the booking.
   • It may take up to 14 working days from the date of the cancellation email to process any refunds under clause 3.