Terms & Conditions

Welcome to Aguada Anchorage, a unit of Aguada Management Company (“Aguada Anchorage”, “we”, “us”, “our”, “our property”, “our resort”, “the resort”). These Terms and Conditions ("Terms") govern your use of our website (www.hushstays.com) and related services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

You must be at least 18 years old or the legal age of majority in your jurisdiction to use our Services. By using our Services, you represent and warrant that you are of legal age to form a binding contract and are not prohibited from using our Services under applicable laws.

RESERVATIONS
1. You may make a reservation with us online through our website aguadaanchorage.com or by telephone on the numbers provided on the website or in person at the resort. All reservations made for our property shall be governed by these Terms & Conditions.
2. When you request us to make a reservation, you must provide us with your identification information including, but not limited to, your name, address, contact telephone number and email address.
3. Your request to us to make a reservation for you will constitute an offer by you to purchase our services, but whether we accept any such offer will be for us to decide in our discretion. A booking is not confirmed merely by payment of the booking amount or by communication from us that we have received your payment. A booking will be considered confirmed only once we send you a booking confirmation for a particular reservation. At that point, a binding contract between us for the reservation of a villa or other services will come into existence.
4. The management has a right to refuse acceptance of a reservation for any reason whatsoever even if the payment for the same has already been received, provided that a booking confirmation has not been sent by us. In such the amount received by us would be refunded to you after deducting any charges/commissions charged to us.
5. If you need to modify your reservation, such as changing the dates of your stay, please contact us as soon as possible. Reservation modifications are subject to availability and the cancellation provisions set out in Clause 3 Any changes to the reservation may result in additional charges or fees, as determined by the property. We will use all reasonable endeavours to accommodate your requested changes, although we cannot guarantee that we will be able to accommodate such changes.
6. When you make a booking for a particular category of villa, we will allocate a villa within that category for your stay. We understand that you may have requests for a specific villa within that category, and we will make every effort to accommodate your requests. However, we cannot guarantee the allocation of a specific villa. Even if we communicate our acceptance to your request of allocation of a specific villa at the time of making the reservation, it is subject to various factors including but not limited to maintenance, occupancy and scheduling considerations. Hence, we cannot guarantee you any specific villa that you may have requested.
7. Any request for extension of stay will be subject to the rates applicable as at the time when the request is made, which may differ from the rates of the original booking. If we are able to meet any request, we will accept the request as a booking and that booking will then form a binding contract between you and us.
8. A reservation of 4 villas or more is usually considered a group booking.
9. A reservation is non-transferrable.
10. Your hotel reservation, as indicated in the booking confirmation document sent to you, is specifically for the number of guests specified therein. Any additional guests beyond the count mentioned in the confirmation document will incur additional charges as per clause 2.2 below and will also be subject to the provisions of clause 7 and its sub-clauses.
FEES, PAYMENT AND BILLING
1. When you request a reservation and we quote any Rate(s), the Rate(s) will apply only to the provision of the villa accommodation unless we specifically state otherwise.
2. Additional charges may apply for other services including, but not limited to, extra persons, meals, drinks, room service, hotel transfers, car rental, use of any function or other rooms, or any other equipment, services or facilities. We will inform you of rates payable for such additional Services on request.
3. Unless we specifically state otherwise in the quotation, we require you to pay in full (100% of the booking amount) at the time of making a booking for a reservation.
4. You may make payment to us for services by bank transfer, deposit in our account, UPI or via payment gateway link which will be sent to you on request. Cheques and Demand Drafts are not accepted at our resort. Foreign currency is also not accepted at our resort.
5. Our rates are dynamic and are subject to change without any prior notice. Our rates may change between the time when you request a booking/make payment and the time when we send you a confirmation. If the rates change prior to us sending you a confirmation, we have the right to refuse a booking at the old rate. However, if our rates change after sending you a confirmation, then any change in rates will not affect your booking.
6. 100% of the total booking amount must be paid before check-in. The front office staff will not be allowed to check-in any guests unless the full payment for their reservations has been made prior to check-in.
7. The accommodation fee will still be charged if the guest voluntarily chooses not to stay in an available villa provided by the hotel.
8. Guests who have booked plans that include breakfast, lunch, dinner, or other ancillary services will still be charged for such services even if they do not use them unless otherwise specified in the booking communication.
9. An invoice for your stay can only be generated at the time of check-out. We shall give you an invoice for your booking with details of the room rates and total booking amount along with the cost of extra services or any other sum that is still payable by you. You must pay that invoice in full at the time of check-out from the Hotel.
10. The management has a right to refuse check-out in-case of non-payment of the full invoice amount including additional charges towards damages or breakages to our property, if any. We will not be liable for any losses whatsoever caused to you by the delay in check-out due to non-payment of the invoice.
11. If you require a GST bill, please provide your GST details to our front office team at the time of check-in. GST bill will be emailed to you after check-out.
12. Any discrepancy in billing should be brought to the notice of front office staff at the time of check-out.
CANCELLATIONS AND REFUNDS
1. Unless specifically stated in the quotation, all our bookings are strictly non-cancellable and would attract 100% retention charge.
2. In case no cancellation policy is mentioned in the quotation sent to you, the standard cancelation policy as per point 3.1 will apply to your booking.
3. In case of no-shows, we will be entitled to charge you 100% retention charges of any amounts paid by you.
4. We may, at any time before you check in, cancel a reservation booked by you in the following circumstances:
- The hotel may terminate the accommodation agreement in the following cases:
- When the hotel cancels the accommodation agreement in accordance with the provisions of the preceding paragraph, Aguada Anchorage will not be liable to offer any refund of any amount received for the booking.
- It may take up to 14 working days from the date of cancellation email to process any refunds under clause 3.
CHECK-IN AND CHECK-OUT

Guest must register the following information at the front desk at the time of check-in:

Guest name, age, gender, address, contact telephone number, email id and occupation

Departure date and planned departure time

Other information deemed necessary by the hotel

The primary guest must be at least 18 years of age to check into the hotel.

It is mandatory for guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. For Indian Nationals, the identification proofs accepted are Aadhar Card, Driving License, Voter ID Card, and Passport. PAN card is not accepted as valid ID proof. For Foreign Nationals, a Passport with a valid Indian visa is mandatory to check into the hotel. Only original valid ID is accepted. Hotel reserves the right to refuse check-in in the absence of a valid identification document..

The earliest check-in time is 14:00hrs on the date of arrival. Latest check-out time is 11:00hrs on the date of departure.

Earlier check-in and/or late check-out is subject to availability and maybe chargeable. Any requests for early check-in and/or late check-out must be communicated to us at least 24hrs in advance of your check-in/check-out time as applicable. Requests for early check-in/late check-out will be at the sole discretion of the management and cannot be guaranteed unless confirmed under clause 4.6 below.

In case you require to book a guaranteed early check-in and/or late check-out in advance, we shall be entitled to charge you an additional early check-in/late check-out fee as maybe applicable. The details of these charges will be given to you upon request for a guaranteed early check-in/late check-out. If you book an early check-in and/or late check-out under this clause, your check-in/check-out time for the purpose of your booking will be modified to that mentioned in the confirmation of your check-in and/or late check-out communication.

We may beforehand agree at our discretion to an arrangement for a later check-out time but if we have not agreed to a later time and you do not vacate your villa and check-out by the above latest check-out time mentioned in clause 4.4, we will be entitled to charge you for an additional night’s accommodation as per the applicable rate mentioned on our website.

In the event that you do not vacate your villa by the latest check-out time and we have another booking for the same villa, we will be forced to send our team to your villa to get you to check-out. If after sending our team, you still refuse to check-out, we reserve the right to call the relevant authorities to vacate you from the accommodation.

The hotel has changed its front desk working hours. The revised front desk working hours are from 9:00hrs to 18:00hrs, every day. All check-ins/check-outs outside the front desk working hours will be done by the hotel security. The hours in this clause may be temporarily changed when doing so is necessary and unavoidable. The hotel shall take appropriate measures to notify the guests of such changes.

Management may refuse check-in if payment for the reservations as per clause 2.6 is not met.

We encourage all our guests to complete check-out formalities well in advance of their check-out time to avoid last minute delays. The management will not be liable financially or otherwise in case of missed flights/trains/busses or for any other loss that may occur due to a delay in the check-out process.

MAINTENANCE AND HOUSEKEEPING

Housekeeping cleaning is provided only once a day, daily. Housekeeping cleaning will be done anytime between 9:00hrs to 18:00hrs as per the time schedule of the housekeeping team.

Requests for cleaning at a particular time will be catered to at the sole discretion of the housekeeping team based on their cleaning schedule and occupancy.

When a guest stays in the same villa for two or more consecutive nights, housekeeping will be performed only upon request of the guest.

Even if we receive a request stating that housekeeping is not required, housekeeping will be performed every fourth night to maintain sanitary conditions. However, the hotel retains the right to clean villas at any time if it is deemed necessary.

The guest shall not be able to refuse the housekeeping set forth in the preceding paragraph.

Private swimming pools of the villas will be cleaned every night or as required.

Even if we receive a request stating that swimming pool cleaning is not required, cleaning of the pool will be done at least every 36hrs to maintain the hygiene of the pool.

Villas may also be entered on days other than cleaning days for maintenance, legal inspections, and emergencies.

HOTEL RULES

You must conduct yourself in a reasonable and responsible manner at all times when on Hotel property and must not act in any way which may disturb other guests. If you do not, we may ask you to leave the Hotel and, in that case, you must immediately pay us all sums due.

Smoking inside the villa is strictly prohibited. Smoking is allowed only in the balcony and terrace of the villa.

If you do not comply with clause 6.2, we will be entitled to charge you a penalty of Rs. 5000/- plus taxes in addition to all costs we incur in cleaning the room (including, but not limited to, fixtures, fittings and soft furnishings) and restoring it to a smoke-free environment.

Outside catering is strictly prohibited in the public/common areas of the property.

Gatherings or parties of any nature inside the villa are strictly prohibited. The management reserve the right to evict any additional occupants in the villa.

Only the number of guests for whom the accommodation has been booked will be allowed inside the villa.

Visiting hours are from 9.00 am to 7.00 pm. visiting guest have to provide a government recognized identity proof to the reception. For security reason no outside guest are allowed to meet the guest inside the villas, they can meet them at the reception.

Safety deposit boxes are provided in every villa. You must store your valuables in these safety boxes. The management shall not responsible for any personal possessions that are lost, stolen or misplaced in the villa.

Lost property found on the premises is logged and kept in a secure location for a period of one (1) month. Thereafter items are either disposed-off or donated to charity. The Hotel accepts no responsibility for contacting individuals in relation to lost property. Perishable items retrieved from villas after check out are discarded immediately.

Claimed items can be collected from the hotel with valid identification or alternatively the hotel can arrange postage on behalf of the guest at their expense.

Swimming Pool timings for the common pools are 09:00 hrs to 19:00 hrs.

You must not:

bring any animals or pets into the Hotel, with the exception of assistance or guide dogs; unless agreed in advance to stay in one of our pet friendly villas;

bring any potentially dangerous or hazardous materials or equipment onto the Estate or into the villas;

utilise any Hotel rooms to store items (personal or otherwise) which could in our sole opinion cause damage to any Hotel room, or be a risk to the health and safety of our staff or property;

prevent our management, housekeeping and/or maintenance staff from having access to your room as and when required, with housekeeping being permitted full access at least once every two days;

prevent our maintenance staff from having access to clean the private pool (if any) of your villa as and when required, with the maintenance staff being permitted full access to clean the private pool at least once every 36hrs;

remove, damage or destroy any Hotel property;

cause unreasonable disturbance to any other guests or staff.

Any child under the age of 18 may only stay at the Hotel if accompanied by an adult aged at least 18.

We will charge you for any and all damage caused by you to any Hotel property during your stay. The amount for damages will be added to your bill and will be payable by you at the time of check-out.

All of the above rules will also apply to members of your party and your guests and you shall be liable for any breach of the above rules by any of them.

If you or your group cause damage or loss of any kind to the Hotel, other guests or their property, you as the Guest who is making the booking will be responsible for that damage or loss and you shall be liable to pay to us on demand the amount required to make good or remedy such damage or loss.

If you or your group caused damage to the Hotel, other guests or their property, or otherwise breach any of these terms or conditions, we reserve the right to:

cancel your reservation with immediate effect and (if appropriate) require you to leave the Hotel;

restrict access to the Hotel;

remove your items from the room and the Hotel, disposing of such items in the event that you do not collect them within 7 days of removal;

retain all sums paid by you and/or charge you the full amount of your reservation; or

refuse future reservations from you

We will not be liable to refund or compensate you in the event of the any of the circumstances arising in clause

We reserve the right to decline or cancel reservations made and stays in progress by those who have previously breached these Conditions (as may be updated from time to time) whether the reservation is in that name or not.

Take action against the guest should any action by a guest be deemed inappropriate by the hotel, or if any inappropriate behaviour is brought to the attention of the hotel, the hotel reserves the right,

OCCUPANCY

Only the number of guests mentioned in the booking confirmation is permitted in the villa. We are entitled to charge any additional guests found in the villa.

The maximum occupancy in our villas are as follows:

2 Bedroom Villas: Maximum Occupancy is 6 people

3 Bedroom Villas: Maximum Occupancy is 9 people

4 Bedroom Villas: Maximum Occupancy is 12 people

5 Bedroom Villas: Maximum Occupancy is 15 people

You must not exceed the maximum occupancy for the villa allocated to you. We reserve the right to conduct checks on occupancy.

For bookings of more than one villa, occupancy is not transferable.

If the maximum occupancy as per clause 7.2 is exceeded by you, you would be forced to book an additional villa with us to accommodate your guests. If we do not have availability of another villa, the management reserve the right to refuse the additional guests to stay in the villa.

Any child under the age of 18 may only stay at the Hotel if accompanied by a parent or guardian who is also staying at the Hotel.

We reserve the right to change your villa allocation at any point during your stay for any reason.

Children up-to 5 Years of age can stay free (crib not provided). Cribs are subject to availability and maybe chargeable. Additional charges may be applicable for children between 5 and 12 years. Guests above 13 years will be charged as per extra adult rate.

FOOD AND DRINK

As referred to in clause 2.2 above, unless we specifically state otherwise, food and drinks are not included in any Rate(s) for villa accommodation and unless we have specifically stated or do state otherwise, we will make additional charges to you for them in accordance clause 2.2 above.

If you or any of your party or guests have any special dietary requirements, you should inform us of them in advance of your arrival. We will use all reasonable endeavours to accommodate those requirements and, where this is not possible, tell you that we are unable to do so.

The management undertakes no liability for the shelf life of the food which is ordered to the villa or taken after an event at the Hotel or taken outside the Hotel for private consumption.

We will tell you times of meals when you arrive.

The restaurant “The Kitchen” present in the complex as well as food provided as part of room service, is outsourced to a third party. This service is provided solely as a convenience to our guests. We will not be liable for any loss, medical issues, injuries or accidents caused by the use of these third party services.

CAR PARKING

We cannot guarantee that any car parking space(s) will be available for you, you may use any vacant space in our guest car park on a first-come-first-served basis provided that you have given us your vehicle’s registration number when you arrive.

Any such parking will be without charge.

We will be entitled to remove any vehicle if it is parked outside the parking space and you (or if you are not the owner, then the owner of the vehicle) shall reimburse to us the all costs associated with its removal and subsequent recovery.

Whilst we will operate and maintain our guest car park with reasonable skill and care, we do not guarantee that other Hotel guests or members of the public will not enter our guest car park and steal or damage your vehicle or property in it. When you park or arrange for parking of your vehicle in our car park, you accept the risk of theft or damage of or to your vehicle and property in it if it is caused by any person other than our staff or contractors.

When you park your vehicle in our car park, you are doing so at your own risk. We are not responsible for any damages caused to your vehicle by any act of God, falling objects, etc.

ANCILARRY SERVICES AND THIRD PARTY VENDORS

The wi-fi service provided in the villa is by a third party service provider. Services may be interrupted from time-to-time due to reasons out of our control. We shall not be liable for any disruptions in such services.

The transport to and from the hotel is provided as an ancillary service by a third party vendor. The hotel is not liable for any damage, injury or loss of life during the use of such services. The hotel is also not responsible for any losses incurred by you in case of missed flights, trains, buses or any other loss whatsoever due to the use of such ancillary services.

Please refer to clause 11.9 for our liability on services provided by third party vendors.

HOTEL LIABILITY AND LIMITATION OF LIABILITY

The responsibility to provide guests with a room on the part of the hotel starts when the guest checks in at the front desk of the hotel and ends at the checkout deadline.

Refund for cancellations made under clause 3.4 is limited to the total amount paid by you to us towards the cancelled reservation.

The hotel shall not be liable for any additional losses, damages, costs or expenses incurred by you over and above that mentioned in clause 11.2 as a result of any cancellation of the reservation under clause 3.4

The hotel will not be in any breach of this agreement or in any way liable, if it is prevented from complying with the supply of accommodation and other related services by reason of Act of God, Act of Public Enemy, War, Earthquake, Riot, Fire, Storm, Flood, Explosion, Compliance with any Law of Government Restraint Order, Rule Regulations, Strikes, Lock Outs or any other cause not reasonably within the control of the hotel. The hotel does not accept any liability for any failure by hotel to comply with these conditions where such failure is due to circumstances beyond its reasonable control.

We do our best to ensure reservation arrangements are satisfactory, however, the Hotel does not accept any liability for any loss, financial or otherwise, travel delay, injury, damage, additional expenses or inconvenience caused directly or indirectly by any events which are beyond our control. These include, but not limited to, flight delays or cancellations, civil disturbance, defects in vehicles, strikes, theft, acts of terrorism, natural disaster, war, fire, floods, acts of God, acts of Government or of any other authorities, changes to Government regulations, accident to or failure of machinery or equipment, maintenance requirements or industrial action.

The hotel shall not be liable for any loss, theft or damage to personal property, including but not limited to money, jewellery, electronics, vehicles and other valuables unless the loss if of negligence on our part.

By using our facilities and amenities, you acknowledge and assume all the risks associated with their use, including but not limited to swimming pools and other recreational activities. The hotel will not be liable for any injuries or accidents caused by use of such facilities and amenities.

We make every effort to ensure that all advertised amenities and facilities are available during your stay. However, we reserve the right to modify or temporarily suspend certain services or amenities without any prior notice.

Our hotel may offer access to certain ancillary services provided by third party service providers. These are provided solely as a convenience to our guests. We do not assume any responsibility or liability for the quality, safety or conduct of these services. We will not be liable for any loss, damages, injuries or accidents caused by the use of these third party services.

The hotel is enrolled in hotel liability insurance to protect against fire.

The management has a right to refuse check-out in-case of non-payment of the full invoice amount. We will not be liable for any losses whatsoever caused to you by the delay in check-out due to non-payment of the invoice.

PROHIBITED ACTS

Registering or providing false information when staying at the hotel

Using fraudulent payment methods such as stolen credit cards when staying at the hotel

Using the hotel for business purposes without permission from the hotel

Impersonating the hotel or the hotel group, or any act that could be mistaken for such

Removal, defacing, or destroying equipment within the hotel facilities, or any similar acts

Obstruction of business or damaging the reputation or brand of the hotel or hotel group by making demands that exceed socially acceptable norms, or slandering, defaming, threatening, or harassing the Hotel or its staff or posting inflammatory remarks on social networking sites, or any similar acts

Violence, threats, extortion, or other coercive and unreasonable demands against the hotel or its staff

Any acts that cause or risk causing inconvenience, damage, or disadvantage to other guests, third parties, the hotel, or the hotel group

Any acts that infringe or risk infringing on the copyrights, trademarks, or other intellectual property rights, privacy rights, personal rights, or any other rights of other guests, third parties, the hotel, or the hotel group

Acts that violate or risk violating public order or law, or any criminal acts

Displaying the power of an organized crime group or acts of aiding and abetting an organized crime group

Displaying the power of an organized crime group or acts of aiding and abetting an organized crime group

Any other acts deemed inappropriate by the hotel

The hotel shall be entitled to claim compensation from the guest for any damages incurred as a result of the acts in the preceding paragraph.

CHANGES TO THESE TERMS AND CONDITIONS

FORCE MAJEUR

NO WAIVER

If we do not insist that you perform any of your obligations under these Conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you or that you do not have to comply with those obligations. If we do waive any rights, we will only do so in writing, and that will not mean that we will automatically waive any right related to any later default by you.

If the Hotel waives any rights available to it under these conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion.

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